Namola Help Guide

The Track Feature

The Track Feature


The Namola Track feature gives users and their loved ones peace of mind to see their location at all times, or at certain times of the day. Namola operators can not track the locations of our users, unless the user has requested assistance through the Namola App

Have a problem with the Track Feature? Go through our checklist to ensure all your settings are correct:

  • Has the person you want to track given you permission to track their live GPS location?
    • Yes, go onto the next question
    • No. If you want to track someone, they must grant you permission in their track tab before you can track them. This goes for people tracking you too. You must grant them permission. Once permission is granted, you may track your loved ones and request assistance on their behalf if you believe that they are in an area they are not to be within.

  • Do you have mobile data or an internet connection?

  • Do you have your location settings enabled for your Namola App? This should be "Always" if you would like the Track Feature to work.

  • Have you granted Namola App access to the relevant app permissions?
    • Apple/ iOS devices: Go to profile>go to “App permissions”> if everything is correct it will say “Congratulations - All permissions are correct” otherwise please grant Namola the relevant permissions
    • Android: Settings>Apps>>Scroll down and select the Namola App>Permissions>Toggle the relevant settings to the right

  • If you have an Android device: Have you checked your Battery Optimisation settings? Some smartphones identify the Namola App as a power-intensive application and to save battery life (particularly when the battery is low), location settings may be disabled. With this you have two options:
    • Switch off battery optimisation completely
    • Allow Namola to bypass battery optimisation settings




How does the Track feature work?


Inside Namola, tap on the “Track” icon.

To add an emergency contact, tap the big “Add a contact” button or the icon in the top right that has a little +. Once you’ve selected up to five contacts, tap the checkmark (Android) or “Send invite” button (iPhone).

If your contact is already using Namola, they’ll receive a push notification about your request. If your contact isn’t registered on Namola yet, they’ll receive an SMS with a link to download the app.

Your contact, once registered for Namola, will find your request by opening Namola and going to “Contacts”. Tap on the request to either accept or decline it.

Once the contact has accepted to become your emergency contact, they’ll receive notifications whenever you request assistance for yourself in a real emergency.




Can I remove an emergency contact?


Certainly. If you no longer want to notify someone of your emergencies, or if you no longer want to receive emergency alerts from someone, just tap their name in your list of Namola Contacts, and choose “Remove”.




What should I do if I receive an emergency alert from a loved one?


  • Open the Namola App where you will find more details of the incident.
  • Tap on the emergency to see more detail, including location.
  • Join the group chat with the person who requested assistance and—most importantly—the Namola Response Centre Operator, who is coordinating the emergency response. This way, you will be kept fully informed about the emergency at all times.

Please be advised:

  • If you are able to alert other responders who can assist your emergency contact e.g. a private security, please indicate this in the group chat.
  • Our control room’s first job is to get the user who requested emergency assistance help as fast as possible. Once they’ve done that, they’ll inform everyone about next steps via chat.




My emergency contact did not receive a notification for my request to add them to the Track Feature or my contact did not receive an alert for my emergency.


Go through our checklist to ensure all your settings are correct

  • Have they installed the Namola App?
    • If yes, go to the next question.
    • If no, they should have received a download link. If they did not just ask them to go to https://namola.com/share and to download Namola. As long as they register with the same number that you’ve invited them on, your request as an emergency contact will wait for them as soon as they’ve registered.
  • Have they enabled their push notifications?
  • Are they registered on Namola with the mobile number that you sent the invite to?
  • Do they have an active data connection and/or data bundle?




My contact did not receive an alert for my emergency


Check to make sure that the contact has the following:

  • Have they installed the Namola App?
    • If yes, go to the next question.
    • If no, they should have received a download link. If they did not just ask them to go to https://namola.com/share and to download Namola. As long as they register with the same number that you’ve invited them on, your request as an emergency contact will wait for them as soon as they’ve registered.
  • Have they enabled their push notifications?
  • Are they still registered on Namola with the mobile number that is the emergency contact?
  • Did they accept the request to be your emergency contact?
  • Do they have an active data connection and/or data bundle?

If yes to all of the above, was the incident:

  • A real emergency AND was the person with the emergency requesting assistance for themselves?
    • If it was not a real emergency?





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