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5 things you should know about the Namola Safety App.

Updated: Jun 15, 2023



Make sure you have access to the latest version of Namola by updating your app.


Namola is a safety app that provides South Africans with fast and reliable assistance in times of crisis. But did you know that there are some really great features of the Namola app that you may not be aware of?


Here are five of them:


1. The Namola operators will call you back and stay on the line with you after you have logged an incident.


One of the most frustrating things about calling emergency services is that once you have made the call, you are often left waiting for help to arrive.


With Namola, our operators will stay on the line with you and keep you updated on what is happening while you wait for help to arrive, giving you the reassurance that help is on its way.


On the Namola app, you have the option for a free plan and a paid plan (Namola Plus). On the Namola free plan, our operators need to talk to you to verify your emergency. On the Namola Plus plan, our operators will dispatch emergency response to your location, even if you cannot answer your phone after logging an incident.


2. Namola has a "Sensitive" category for cases where making a call could put you in more danger.


When you press the SOS button, there are several incident categories to choose from; Fire, Car Accident, Crime, Medical, Test, and Sensitive. Namola built the sensitive option specifically for cases of Gender-Based Violence. If you press the sensitive button, our team will not phone you back in case you can't answer, but will chat with you via the chat function in-app.


This is particularly useful for violent situations, where it might be dangerous for someone to speak out loud.


3. Namola has a feature where you can add your emergency contacts.


When you log an incident by pressing the SOS button in your Namola app, the app will automatically notify your emergency contact that you are in an emergency. This is a great way to let your loved ones know that you need help without having to call them directly.


If you log a "Sensitive" incident, the app will not alert your emergency contacts for privacy reasons.


4. You can store important information in the Namola app.


In the event of an emergency, every second counts. That's why it's important to have all your critical information in one place.


With Namola, you can store your Medical Aid details, Blood type, Household Insurance, and Home Alarm Company details in the app. Namola can then relay this information to the emergency services if they need it.


NOTE: This information is only available to operators when you request assistance through the SOS button on the app. As soon as your incident is closed, your personal information is not accessible to anyone at Namola.


Read more about this here


5. You can request assistance on behalf of someone else.


If you see an emergency unfolding in front of you, you can use the App to request assistance on behalf of someone else. For example, if your friend or colleague were to be in a medical emergency, you can request medical assistance through the SOS button. (If you are on Namola Plus, Namola will dispatch a private ambulance to your location, at no additional cost to you).


This feature can be really helpful in situations where someone might be unable to request help for themselves.


In conclusion, the Namola mobile safety app is a powerful tool to ensure safety in your life, and in the lives of those that you love. Whether you are at work, at school, or on holiday, knowing that you have an emergency response system at your fingertips will give you peace of mind.


Download the Namola app for free here. Upgrade your plan to Namola plus, and get the first month for FREE.


Simply tap the N+ tab in your app and choose a plan that suits you and the needs of your loved ones. If you have any questions about the Namola app, tap your "SOS" button and select "Test" to speak to the operator on the other end of the line.














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