Help / Support

How can we help today?

Real humans · 24/7 response
Most reply within an hour

In an emergency right now? Don't use this page.Open the Namola app and press SOS — an operator will call you back. Or dial 10111.

Open app

Browse by topic

🛟

Getting started

Install, sign in, set up your first SOS.

Install Namola on iOS, Android, or Huawei
Set up your emergency contacts
Run a test SOS without dispatching real responders
Understanding the three tiers

📍

Find My Family

Adding people, sharing locations, smart arrivals.

Invite a family member
Why someone shows as offline
Travel history and privacy
Set up arrival alerts for school

🏠

Places

Geofencing, custom radii, quiet hours.

Create your first place
Adjust the geofence radius
Quiet hours and weekend modes
Why I'm not getting arrival pings

👥

Communities & watch

Joining a watch group, reporting incidents.

Find your neighbourhood watch
What counts as a verified incident
How CPF broadcasts work
Block someone in your community

🚨

Plus & private response

Aura network, ambulances, operator callbacks.

Activate Plus from Free or Essential
What happens when I press SOS on Plus
Coverage in my area
Cancel or pause Plus

💳

Billing

Apple, Google, PayFast.

Manage your subscription
Switch from Apple to PayFast
Refunds for accidental upgrades
Family plan billing

Still stuck?

Talk to a human.

Our support team is based in Johannesburg and replies fast. If you have a billing or account question, we'll usually get back to you within an hour during business hours.

Send us a message 0860 004 444

Live chatMon–Sun · 06:00–22:00

Response centre24/7 · for active SOS only

Emailhello@namola.com

Office hoursMon–Fri · 09:00–17:00 SAST