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3 Ways the Sensitive Incident Feature on the Namola App Provides Critical Support in Emergencies

Emergencies can strike unexpectedly, leaving us feeling vulnerable and in need of immediate assistance. In such critical moments, having access to reliable and efficient emergency response services within the Namola app is crucial.

One of the important features to take note of in the Namola app is the "Sensitive Incident" features.

This feature was initially created with specific incidents in mind, such as domestic violence, abuse, gender-based violence and other crimes of a sexual nature. However, you have the freedom to determine what you consider sensitive. You get to decide what qualifies as a sensitive incident.

Below, we will explore three ways the sensitive feature on the Namola app can be a lifeline during emergencies, providing you or your loved ones with the help you need when it matters most.

1) Silent SOS During a Home Invasion

The sensitive function on the Namola app can be used as a silent SOS when you are in danger, for example, during a home invasion. In such instances, where burglars have potentially bypassed your existing home security systems and are already inside your home, calling for help could further endanger you. With a simple tap, you can discreetly alert the Namola operators about your situation. The sensitive button will open an in-chat function in your Namola app, here you can chat with a Namola operator to get help quickly.

Reminder: Namola Plus provides you with access to the closest private armed response unit to your location, anywhere in South Africa, ensuring a faster and more reliable response.

2) Witnessing Crimes in Progress

Being a witness to a crime in progress can be a frightening and overwhelming experience. In this time, the last thing you want to do is draw attention to yourself by seeking help out loud . The sensitive feature on the Namola app allows you to take action while ensuring your personal safety is not at risk. If you witness a crime such as a heated argument or an assault within your workplace, or school environment, activating the sensitive features enables you to silently notify Namola.

This discreet alert provides Namola operators with real-time information about your incident and your location, enabling them to get help quickly, preventing harm to those involved.

Tip: Show your children how to use this feature

3) Ensuring Personal Safety during Threatening Situations

In violent and threatening situations where your personal safety is at risk, the sensitive feature on the Namola app acts as your lifeline. Whether you find yourself in a dangerous confrontation or facing aggressive individuals, discreetly activating the sensitive feature will help you get help fast.

This sensitive feature provides you with the necessary support without further alarming the abuser, allowing you to seek assistance while maintaining a low profile. By tapping on the sensitive button, you can chat to the Namola operators, who will then send you the help you need.


A Sensitive Incident can be created when you would like to report an incident to Namola but you would like to do so discreetly. Some of the key features of a Sensitive Incident (as opposed to a 'normal incident') are that:

  • Your Emergency Contacts will not be alerted when a sensitive incident is created.

  • We will not call you back immediately. This will allow you to be able to create this alert discreetly.

    • You can let us know any details within the chat itself (i.e. if we should call, or if not, any details about what is happening).

    • We can then act appropriately in the circumstance (e.g. dispatching help, or putting you in touch with the right help).

Namola Plus gives you access to Armed Response and Private Medical Response anywhere you are. Download the Namola app for free here. Upgrade your plan to Namola plus, and get the first month for FREE.

Simply tap the N+ tab in your app and choose a plan that suits you and the needs of your loved ones. If you have any questions about the Namola app, tap your "SOS" button and select "Test" to speak to the operator on the other end of the line.

Namola Plus Plans

Individual Plan (1 user) - R59 per month or R 649 per annum

Couples Plan (2 users) - R 99 per month or R999 per annum

Family Plan (Up to 5 users) - R129 per month or R 1299 per annum

Get up to 50% off when you add a Namola Plus subscription to your DStv bill. Find out more here

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The Namola app's sensitive features may make it more difficult to get beyond security measures. Pressing the sensitive button on your Namola app will allow you to chat with an operator for immediate assistance. Happy Wheels

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